Emil Gulamov’s Resume | gulamoff

gulamoff

Experience

Freelance

Web Developer

2023 – ....

Design, build, and maintain responsive websites for various clients as an independent web developer, focusing on delivering high-quality user experiences and adhering to modern web standards.

Carnival Cruise Lines

Guest Services Associate

2021 – 2023

Conducted diverse administrative tasks, including streamlining guest check-ins, compiling executive reports, maintaining stock levels, and managing lost and found items, to optimize workflow and ensure efficient operations.
Earned the highest Guest Services TGEM score in the department through exceptional attention to detail and top-notch customer service skills.

Excelsior Hotel

Reservations & Revenue Agent

2019 – 2020

Supervised the reservations department with the direct guidance of the Front Office Manager and Sales Director.
Oversaw all accommodation reservations, liaised with clients, and constantly monitored rates and inventory levels to ensure top-quality customer experiences.

Four Seasons Hotel

Reservations & Guest Recognition Specialist

2017 – 2019

Achieved a pre-arrival check score of 92% or higher for a continuous span of 5 months, which resulted in the award of Golden Certified status for the hotel and recognition among the Top-10 properties in the EMEA region.
Surpassed the annual target for phone reservations by 18%, and implemented a guest information tracking system to keep a record of returning guests and maintain accurate department notes.

Education

SWISSAM Hospitality Business School

Postgraduate degree in International Hotel Management

2015 – 2016

Saint Petersburg State University of Economics

Bachelor’s degree in Hospitality Management

2011 – 2015

Skills

Languages
Databases
Frameworks
Version control

JavaScript | Python
MySQL | MongoDB
React | Astro
Git | GitHub