Skip to content

Emil Gulamov

Web Developer & Designer

Independent web developer and designer with a background in hospitality. I build websites and product interfaces for founders, studios, and small teams, with a focus on craft, detail, and things that hold up after launch.

Experience

Freelance—Web Developer / Designer

2023–present

Carnival Cruise Lines(opens in a new tab)—Guest Services Associate

2021–2023

  • Streamlined guest check-ins, compiled executive reports, maintained stock levels, and managed lost and found operations to keep daily workflow running efficiently.
  • Earned the highest Guest Services TGEM score in the department through exceptional attention to detail and top-notch customer service skills.

Excelsior Hotel(opens in a new tab)—Reservations & Revenue Agent

2019–2020

  • Supervised the reservations department with the direct guidance of the Front Office Manager and Sales Director.
  • Oversaw all accommodation reservations, liaised with clients, and constantly monitored rates and inventory levels to ensure top-quality customer experiences.

Four Seasons Hotel(opens in a new tab)—Reservations & Guest Recognition Specialist

2017–2019

  • Achieved a pre-arrival check score of 92% or higher for a continuous span of 5 months, which resulted in the award of Golden Certified status for the hotel and recognition among the Top-10 properties in the EMEA region.
  • Surpassed the annual target for phone reservations by 18%, and implemented a guest information tracking system to keep a record of returning guests and maintain accurate department notes.

Education

SWISSAM Hospitality Business School(opens in a new tab)

Postgraduate degree in International Hotel Management

2015–2016

Saint Petersburg State University of Economics(opens in a new tab)

Bachelor’s degree in Hospitality Management

2011–2015

Skills

Languages
TypeScript | JavaScript | Python
Frontend
HTML | CSS | Tailwind | React | Astro
Design
Figma
Version control
Git | GitHub